Ensures effectiveness and accuracy of billing processes cash control management including but not limited to copay collections. Responds in a timely manner to requests from the billing company(s) third party payers and credentialing.

Develops coordinates and maintains effective provider and staff schedules.

Supervises support staff engaged in activities related to practice-related secretarial/clerical functions and medical assistants. Manages the recruitment and selection of support staff with input from Human Resource's Program Administrator and physicians. Ensures staff is properly oriented to practice responsibilities and customer service expectations; communicates new and/or changed policies and procedures.

Assigns work schedules and provides for appropriate coverage in event of planned and unplanned absences. Conducts performance evaluations of staff including recommending corrective action to Human Resources department director and clinical management up to and including termination. Provides for continuing development of staff as appropriate.

Participates with Director Clinical Manager and/or physicians in the development and /or modification of policies and procedures. Ensures staff adheres to the policies.

In collaboration with the Director Clinical Manager and physicians participates in the development of the operating budgets and capital budgets. Makes recommendations for staff and equipment deemed necessary to meet anticipated needs and/ or compliance with safety needs.

Monitors effectiveness of practice operations; recommends changes for approval; implements approved changes as appropriate. Ensures the appropriateness and timeliness of all practice activities including but not limited to scheduling billing activities including accurate insurance documentation referrals verifications and authorizations.

Develops and maintains tracking mechanisms to appropriately document requests including but not limited to check requests billing requests etc. Researches and resolves issues with timely follow-up.

Provides for the maintenance and repair of the division*s equipment request service as appropriate and within level of authority. Maintains inventory of supplies and equipment; reorders as appropriate to meet anticipated needs. Investigates reasons for delays; informs others of causes. Distributes inventories as appropriate; ensures proper storage of same. Reconciles materials received against order and invoice.

Ensures all activities meet or exceed customer expectations. Develops maintains and enhances relationships with others within and outside the practices including practice staff patients and families vendors and others within Lifespan and outside of Lifespan.

Advises administrative department director and/or physicians of actual or potential problems related to regulatory compliance. Implements approved programs to ensure compliance.

Monitors and resolves variances in budgets. Prepares check requests and purchase orders for supplies subscriptions memberships maintenance agreements and the like.

Maintains files including current licensures etc for providers and support staff. Participates in or leads various teams related to quality improvement as necessary.

Active participant in practice-related meetings of relevant clinical departments. Prepares materials for those meetings as requested.